At Lavorese, we place the highest importance on our customers’ privacy. We are committed to protecting your personal data and processing it transparently and securely in accordance with the applicable laws and regulations of Saudi Arabia, including the Personal Data Protection Law and the E-Commerce Law.
By using our website or completing a purchase, you consent to the collection and processing of your data in accordance with this policy.
Scope of the Policy
This policy applies to all personal information collected when:
- Visiting the Lavorese website
- Creating an account or placing an order
- Contacting us via the website or social media
- Subscribing to offers or newsletters
Data We Collect
We may collect and process the following data:
- Full name
- Phone number
- Email address
- Shipping and billing address
- Order and transaction details
- Purchase preferences and website interactions
We do not store payment card details, as they are processed through approved payment service providers.
Purpose of Data Processing
We use your data to:
- Process orders and deliver products
- Manage accounts and provide customer service
- Send order notifications and updates
- Improve website performance and user experience
- Provide offers and recommendations (with your consent)
- Comply with legal and regulatory requirements
- Prevent fraud and protect the platform
Legal Basis for Processing
We process your data based on:
- Your consent when using the website or making a purchase
- Contract performance (fulfilling orders)
- Compliance with applicable laws
- Legitimate interests to improve our services
Data Sharing
We may share your data with:
- Shipping and logistics companies
- Electronic payment service providers
- Hosting and technical service providers
- Marketing partners when necessary
- Government authorities when legally required
We do not sell your personal data to any third party.
Data Protection
We implement technical and organizational security measures to protect your data, including:
- Encrypted communications
- Secure server systems
- Controlled access permissions
- Continuous security monitoring
Cookies
We use cookies and similar technologies to:
- Enhance browsing experience
- Analyze website performance
- Personalize content and offers
You can manage cookie settings through your browser.
Marketing and Communications
We may use your data to communicate via:
- Email
- SMS
- WhatsApp
- Notifications
Data Retention
We retain personal data only for as long as necessary to fulfill the stated purposes or as required by applicable laws and regulations in Saudi Arabia.
